Customer Focus

KALLESKE MEATS MANAGEMENT AND STAFF ARE ALL VERY AWARE OF OUR COMITMENT TO ALL CONSUMERS OF OUR PRODUCT, WE WILL NOT COMPRIMISE THE HIGH QUALITY OF OUR PRODUCTS TO REMAIN COMPETITIVE, OR  BOW TO SUPPLIERS DEMANDS.


CUSTOMER FEEDBACK;

KALLESKE MEATS GO TO A LARGE NUMBER OF AGRICULTURAL SHOWS EACH YEAR. WE GET FEEDBACK BY SPEAKING TO THOUSANDS OF CONSUMERS EYE TO EYE, THESE PEOPLE WILL DISSCUSS PRICE AND QUALITY OF OUR PRODUCTS AND WE ENCOURAGE THIS DISCUSSION.  AT THE SAME TIME WE ARE REPRESENTING THE WHOLE SMALGOODS INDUSTRY, AND WILL FACE THE PUBLIC AT TIMES OUR COMPETITION CHOOSE TO SHY AWAY.

GOOD CUSTOMER FEEDBACK ASSURES KALLESKES MANAGEMENT WE ARE ON THE CORRECT PATH WITH SERVICE AND QUALITY.


KALLESKE MEATS QUALITY ASSURANCE TEAM KEEP A CUSTOMER FEEDBACK FILE IN THE Q.A. OFFICE. 


A CUSTOMER FEEDBACK FORM WILL BE FILLED OUT, AND  CORRECTIVE ACTION WILL TAKEN IMEDIATELY.


ALL CUSTOMER FEEDBACK ARE INVESTIGATED AS QUICKLY S AS POSSIBLE ON THE SAME DAY AS RECEIVED BY CONSUMERS DIRECTLY, OR AT STORE LEVEL.


PERSONS RESPONIBLE FOR SUCH ACTIONS ARE THE QUALITY ASSURANCE TEAM.


FOLLOWUP OF ACTION TAKEN WILL BE DIRECTED TO THE ISSUER OF THE FEEDBACK AS QUICKLY AS POSSIBLE.


IF A FEEDBACK INDICATES LOSS OF CONTROL OR DEVIATION FROM AN ESTABLISHSED CRITICAL LIMIT CORRECTIVE ACTION WILL BE TAKEN.


KEY PERFORMANCE INDICATORS;

BEFORE DELIVERY TO A CUSTOMER ALL KALLESKES PRODUCT HAS BEEN INSPECTED AT EVERY STAGE OF THE PROCESS. KALLESKES QUALITY ASSURANCE IS TO ENSURE ALL PRODUCT IS SAFE TO CONSUME AT RELEASE. ALSO ALL PRODUCT IS INSPECTED FOR QUALITY, SUCH AS TASTE, TEXTURE, SMELL AND VISUAL APPEARANCE.

WE ASK FOR DIRECT FEEDBACK FROM CONSUMERS ON THE QUALITY OF OUR PRODUCT ALL FEEDBACK IS VALUABLE, TO OUR Q.A. TEAM AND COMMENTS ARE ACTIONED.

Kalleske Meats